Return & Defect Policy
We accept returns within 14 days of delivery. Items must be unworn, unused, and in original condition with tags attached. Customers are responsible for all return shipping costs.
Defective or Incorrect Items
Any defects, damages, or incorrect items must be reported within 7 days of delivery. Please contact us within this timeframe so we can resolve the issue.
Items reported after 7 days may not be eligible for replacement or refund.
Final Sale Items
Final sale items are not eligible for return or exchange.
Returns FAQ
How long do I have to start a return?
Returns must be initiated within 14 days of delivery. Reach out by email before shipping anything back so we can confirm your order details.
What condition must items be in?
Items must be unworn, unused, unwashed, free of odor or pet hair, and still have the original tags attached. Items that show wear are not eligible for return.
Who pays return shipping?
Customers are responsible for all return shipping costs. We recommend a trackable service, as we cannot process returns we do not receive.
My item arrived defective or incorrect — what now?
Email us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund. Reports made after 7 days may not be eligible.
Are final sale items returnable?
No. Final sale items cannot be returned or exchanged, though defect reporting still applies within the 7-day window.
When will I get my refund?
Once your return is received and inspected, refunds are issued to the original payment method. Your bank may take a few additional business days to post it.
Questions? Email us at theekstromeagle@gmail.com.
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